FAQs
How do I contact Customer Service?
Our customer service representatives are available to assist with any questions! Simply email info@soundgallery.art, and they’ll get back to you shortly.
How can I track my order?
A confirmation email with a tracking number will be sent to you when your order has been shipped. This tracking number will provide updated information regarding the status of your package and the anticipated delivery.
When will my order be delivered?
Depending on your location, it should arrive within 5-7 business days. The tracking number provided will have the most accurate transit information and expected time of delivery.
I signed into my account, but cannot see my order, why?
Orders placed as a guest cannot be tracked in your account. If your account was created after you checked out as a guest, you will lose access to viewing your guest order status.
What should I do if the artwork I received is damaged?
If your artwork arrives damaged, please email us at info@soundgallery.art with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement at no additional cost.
What should I do if I didn’t receive the image or size I ordered?
If you receive the wrong image or incorrect size, please let us know by emailing us at info@soundgallery.art with pictures of the artwork you received AND the UPC barcode (found on the back of the box). We will process a replacement order as soon as we are notified.
What is your cancellation policy?
You can request to cancel your order within two hours of the order being placed.
Can I change the shipping address once the order has been placed?
Shipping address updates can be made within two hours of placing the order. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
Free shipping only applies to orders shipped within the 48 contiguous United States.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at info@soundgallery.art for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at info@soundgallery.art.
Will the colors I see on my monitor be exactly how the image prints?
The colors you see on your monitor may be close to what is printed, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed.
What sizes are available for purchase?
Size, shape, and orientation varies by image.
Can I customize the art you offer for sale?
Unfortunately, we cannot modify our product images at this time.
Can I buy a digital copy of the image?
We are unable to offer any digital copies for sale.
Can I place an order by phone or email?
For security purposes, we do not take orders by phone or email. If you are having trouble with placing an order on our website, please contact us at info@soundgallery.art, and we can help with troubleshooting the issue.
Which currency are your items priced?
Our items are priced in United States Dollars. Your order will be charged in US Dollars.
Can I feature my artwork on your product?
Artists who are interested in submitting their work for consideration to be included in future Sound Gallery collections are welcome to email artists@soundgallery.art with links to their portfolio and our team will make certain it gets forwarded to our Licensing department.